LATEST JOB: CALL CENTER OPERATOR / DISPATCHER

Job ID:  JN08051665212
Description:
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker’s Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to www.crothall.com. Key Responsibilities:  This position is located in Langhorne, PA. Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations Exhibits excellent telephone etiquette and listening skills Ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity Maintains a safe, healthy, orderly, and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics Understands and is able to determine, explain, and develop dispatcher logic and transporter activities; acts as a transporter when necessary Ensures proper operation of company hardware, software programs, page, and phone handling systems; is able to troubleshoot and work with Information Systems Ensures requests have been completed in an efficient and timely manner according to current departmental standards, priorities, and patient appointments Functions as a liaison between Patient Transportation and other departments Develops and promotes positive effective customer service relations with patients, patient family members, visitors, and staff Resolves problems related to patient, visitor, staff, or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy Preferred Qualifications: MUST have a flexible work schedule. This position is a full time position working Mon-Fri 1p-9:30p. Effective organizational skills necessary to plan, organize, coordinate, and direct the activities of transport requests and associates’ productivity. Service/quality mentality and attitude High school graduate, equivalent, or equal-related experience Preferred dispatcher, transport, or hospital experience Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues Ability to maintain composure under pressure Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability Mental ability to provide excellent judgment for problem solving related to response time and performance of associates’ coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations Excellent interpersonal skills necessary to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation’s skills must be strong, genuine, and noticeable Physical ability to withstand frequent to prolonged sitting or walking if performing transport functions Effective verbal and listening communication skills Ability to work a weekend and holiday rotation Ability to work in general hospital environment with the potential for category I exposure related to blood and body fluids when transporting patients Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is committed to treating all Applicants fairly without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Requirements:
Career Level Entry Level Sector Crothall Areas of Interest Patient Transport Education High School Diploma/GED Locale Pennsylvania Preferred Language English